NickVenturella.com 6-1-15

My Apologies

June 01, 2015

Okay, so I was slacking yesterday…well, I wasn’t really slacking, but I didn’t budget my time appropriately to get my newsletter written and out to you like I normally do.

We had a lot of things going on yesterday, but really that’s no excuse and it’s not fair to you.

You devote your attention to my newsletter each week and if I mess up in getting it to you on time, I genuinely feel bad about it because I value your time and attention.  

So for that, please accept my apologies.

That brings up a good topic, though:  How do you own your mistakes in business?

Do you rattle off a bunch of excuses that your customer(s) really don’t care about or do you own your mistake, admit it and provide a solution about how you can fix it or do better?

I think most appreciate the latter.  If you try to make excuses it’s like you’re trying to cast blame elsewhere as if you really didn’t do anything wrong, or perhaps you really just can’t see the situation from your customers’ point of view in which case you may truly believe you didn’t do anything wrong – that’s a bigger issue. I believe you always have to put yourself in the mindset of your audience.

That said, I want to do better with sending you my newsletter.  Typically, I have been sending it on Sundays, but maybe that’s not the best for you.  Let me know if there is a better day of the week that you would like to receive my newsletter.

Also, if there are specific topics you would like me to explore, let me know.  Lately, I’ve be doing a lot of copy writing for others and gaining some insights about how to market that service. However, this newsletter is really for you and I want it to be useful for you, so let me know what areas of entrepreneurial business or creativity you’d like me to address.

Again, I apologize that I missed our regular engagement, but if I can get some feedback from you that can help me as I plan to better prepare my routine to put out this newsletter in a more timely fashion and in a way that works best for you.

Thank you,